About Queue
Caseflow Queue is a workflow management tool that will allow BVA employees process legacy and AMA appeals at the Board. It’s also the entry point for Caseflow Reader; users navigate to Reader from Queue.
Definitions and term-usage
User groups
All Board teams use Caseflow Queue to view and complete their tasks. Some branches also use other Caseflow products and features, like the Hearing Branch uses Caseflow Hearings to schedule hearings.
| Team | Primary Caseflow functionality |
|---|---|
| Case Review |
Caseflow Intake Caseflow Queue Caseflow Reader Issues |
| Caseflow Queue | |
| Translation | Caseflow Queue Caseflow Reader |
| Hearing Branch | Caseflow Queue Caseflow Hearings |
| Privacy Team | Caseflow Queue eFolder Express |
| Decision-drafting attorneys | Caseflow Queue Caseflow Reader Issues |
| Judges & acting judges |
Caseflow Queue Caseflow Reader Caseflow Hearings Issues Automatic Case Distribution |
| VLJ Support Staff | Caseflow Queue Caseflow Reader |
| BVA Dispatch |
Caseflow Queue Caseflow Reader Interactive Decision Template |
| Quality Review | Caseflow Queue Caseflow Reader |
| Litigation Support | Caseflow Queue Caseflow Reader |
| Advanced on the Docket (AOD) | Caseflow Queue Caseflow Reader |
| VSOs |
Caseflow Queue Caseflow Reader Caseflow Hearings |
| Private attorneys and claims agents |
Caseflow Queue Caseflow Reader Caseflow Hearings |
Other VA
- VA call center
Features
Please see the TOC below for a list of high level features