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Event Bus Contact and Support

Learn More About Enterprise Event Bus

Interested in learning how Enterprise Event Bus (EEB) can benefit you? Our team is ready to help you understand the capabilities, architecture, and best practices for EEB implementation.

Quick Reference

Support Type Contact Method Response Time
General Contact OCTO Slack: #ves-event-bus 1 hour (during support hours)
General Contact Email: OITEnterpriseEventBus@va.gov Varies
Urgent/Critical Incidents and Security/Privacy Incidents OCTO Slack: #event-bus-support 1 hour (during support hours)
Urgent/Critical Incidents and Security/Privacy Incidents Email: found on OCTO Slack #event-bus-support 30 minutes

General Contact and Support

To learn more or for non-urgent questions:

  • OCTO Slack: #ves-event-bus in the Office of CTO @VA workspace
  • Email: OITEnterpriseEventBus@va.gov

Best Practice: Please use the public channel rather than direct messaging team members. This helps others learn from shared questions and answers.

Support Hours

  • Slack Support Hours: Monday - Friday, 12pm - 5pm ET (excluding federal holidays)
  • Note: Engineers often respond by 9am ET if they're in Eastern or Central timezones
  • 24/7 Support: Available for urgent incidents via PagerDuty email which can be found on OCTO Slack #event-bus-support (Must email from a @va.gov address. If you do not have a @va.gov email address, see below.)

Reporting Urgent Incidents

When you need immediate assistance with a critical operational, security, or privacy incident:

  1. Check the #event-bus-support OCTO Slack channel first
  2. Email the PagerDuty email from a @va.gov email address
  3. This will alert the on-call engineer's mobile device 24/7
  4. Response expected within 30 minutes in the #event-bus-support OCTO Slack Channel

Include in your email:

  • Is this a security or privacy incident? (Yes/No)
  • Which environment is impacted? (Sandbox/Production)
  • Brief description of the incident's impact

Using Non-VA Email Addresses

If you need to use a non @va.gov email address to contact the on-call engineer:

  1. Send a message to the #event-bus-support OCTO Slack channel
  2. Request your email address or domain be added to the "allowed list"
  3. Explain your specific need for using a non-VA email address

Monitoring and Alerts

Stay informed about Event Bus status through these Slack channels: