Appeal Workflow # graph TD V[Veteran] -->|claim| firstRO[DRO] firstRO -->|claim decision| V %% start(start appeal) -.- V V -->|appeal forms| R(Regional Office) subgraph -VBA- firstRO R --> choice{choice?} choice --> |Supp Claim| DRO[DRO] choice --> |HLR| DRO end DRO --> |decision| V choice --> |Board appeal, NOD| docket{docket?} choice --> |Legacy appeal, before AMA| Certification Certification --> InActiv[Activation] InActiv --> H[Hearing] subgraph -Hearing- H[Hearing] end docket --> |Hearing| InH docket --> |Evid Subm| In docket --> |Direct Review| In subgraph -Intake- InH(Intake for Hearing) In(Intake) end InH --> H[Hearing] H --> Transcription In --> VSO In --> ACD[ACD] VSO --> ACD[ACD] Transcription --> ACD[ACD] ACD --> JAT[Judge assigns] InActiv --> JAT subgraph -Decision- JAT --> AT[Attorney task] VLJSupport[VLJ support] -.
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Intake Workflow # Intake creates data that can trace a claim through its initial decision, through any requests to contest that decision or subsequent decisions, all the way to the final decision(s).
It helps present data to veterans in the same way they already view decision reviews, as an extension to their original claim.
Issues presentation
Mail Intake # graph TD claim --> claim_decision claim_decision --> V[Veteran] V --> |form| BvaMail[BVA mail intake] BvaMail -.
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Hearing Workflow # Caseflow Hearings HearingTask graph TD docket --> |if H| admin_actions{need hearing admin actions?} admin_actions --> |yes| HearingAdminActionTask HearingAdminActionTask --> ScheduleHearingTask admin_actions --> |no| ScheduleHearingTask ScheduleHearingTask --> AssignHearingDispositionTask AssignHearingDispositionTask --> disposition{hearing disposition?} disposition --> |postponed| ScheduleHearingTask disposition --> |held| waiveES{waive Evidence Submission?} waiveES --> |yes| TranscriptionTask waiveES --> |no| EvidenceSubmissionWindowTask EvidenceSubmissionWindowTask --> TranscriptionTask TranscriptionTask --> ACD[DistributionTask] ACD --> Decision disposition --> |cancelled| ihpVSO{IHP-writing VSO?} ihpVSO --> |no| EvidenceSubmissionWindowTask ihpVSO --> |yes| IHPTask IHPTask --> EvidenceSubmissionWindowTask disposition --> |no show| NoShowHearingTask NoShowHearingTask --> no_show_opt{next action} no_show_opt --> |reschedule| ScheduleHearingTask no_show_opt --> |recheck disposition| AssignHearingDispositionTask no_show_opt --> |wait to distribute| 90dayEvidenceSubmissionWindowTask 90dayEvidenceSubmissionWindowTask --> ACD disposition --> |no disposition within 48hrs| ChangeHearingDispositionTask ChangeHearingDispositionTask --> disposition AMA Hearing # For Hearing docket.
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