Configuration, not customization, that supports clinician workflow and preferences & needs

Support clinicians to work the way they want to work. Give them the ability to seek information at the level of granularity they need when they need it to effectively support their decision making process.

Account for varying levels of expertise, tool familiarity and comfort with technology. The tools and functionality should support clinicians to practice at the top of their license.

Consider how clinicians work not only across devices, but across VHA environments.

What is the distinction between configuration and customization? For example, clinicians may have varying preferences in data view that require functionality that allows users to tailor those views; whereas workflows for the same task often vary from site to site, and may require different functionality or product offering. In the case of the latter, this may require a product decision explored with your Product Owner, clinical representative and/or the Clinical Design Team whether pursuing that functionality in the EHR or in the product is a priority.

Make it actionable

Make it actionable is a design principle that ensures that the design elements of the interface are clear and actionable to users. It involves designing the interface in such a way the users know exactly what to do and how to use it.

Practical actions:

Clear language

Use language that is simple and easy to understand. Avoid using jargon or technical terms that may confuse users.

Clear visual cues

Use visual cues such as buttons, icons, and color to guide users and make it clear what actions they can take.

Simple and consistent layout

Use a clever consistent layout that is easy to navigate. Make sure that buttons and links are easy to find and use.

Feedback

Provide clear and immediate feedback to users when they take action. Let them know that their actions was successful, or if they need to take a different approach.

Accessibility

Make sure that the interface is accessible to all users, including those with disabilities. Use clear and easy-to-read fonts to ensure that the interface be navigated using keyboard shortcuts.

The design principle ‘Make it actionable’ is about creating an interface that is simple to comprehend and to use, and that guides users towards the actions they want to take.

By following this principle, designers can create products that are more effective.