VA Digital Service Handbook
Helping Veterans Affairs teams design, build, and launch great digital services that meet the Digital Standards for the Veteran-facing Services Platform.
The Digital Standards describe the quality standards for modern, user‑friendly digital services on the Veteran-facing Services Platform.
Empowering VA teams to build digital services on the Veteran-facing Services Platform
We created this Handbook based on VA's experience with Vets.gov, as well as best practices from government digital services, government agencies, and the technology industry. It's a tool to help VA teams create the best possible user experience for people interacting with Veteran-facing digital services.
This Handbook provides direction for teams who want to build on the Veteran-facing Services Platform (the technologies and processes that support Vets.gov). But we hope other VA teams find it useful when building their own digital services.
Work in progress
We're currently expanding and refining this Handbook.
We encourage you to adopt as much of it as possible and share your feedback.
Page last updated: October 23, 2018