General Troubleshooting

Troubleshooting SSL connection errors

Because of the network configuration at the VA, both GitHub Desktop and command line git clients occasionally have trouble cloning repositories.

The error may occur only when you’re logged into the VPN, but when it occurs you’ll see an error popup that mentions “certificate revocation”:

The fix here is to update your Git configuration by adding the following lines to the .gitconfig file in your home directory.

• For details see Certificate revocation check fails in the GitHub Desktop documentation.

[http]
  schannelCheckRevoke = false

Read on for specfic instructions on how to do this, depending on which Git client you use. (Both of these do the same thing – so you’ll need to apply just one of these fixes.)

Git for Windows or another command-line Git client

Start a command prompt or your Git shell and type the following command:

$ git config --global http.schannelCheckRevoke false

GitHub Desktop

1. Launch Wordpad
2. File > Open
3. Navigate to your home directory – which is typically c:\Users\[YourUsername]
4. Show all files
5. Select the GITCONFIG file named .gitconfig Windows won’t show the filename, but it will be identified as a GITCONFIG type file
6. Add the following text, as shown highlighted in blue in the screenshot below:

     [http]
    schannelCheckRevoke = false
   

   

7. Save the file and quit Wordpad

Now launch GitHub Desktop and try to clone once again.

Troubleshooting Eclipse eGit Channel Error

• eGit may refuse to clone a repository due to channel errors with no other information
• To fix this you will need to make sure that Git Bash is installed
• Check that you have a global git config
  • git config --list --global
• If the above gives you an error, you will need to create a global config
  • git config --global user.name "User Name"
• Close and restart Eclipse and if this was your issue you will be able to clone

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