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Learn and Improve checklist

If your service reaches a point where it no longer meets the needs of your users, you may decide to retire the service. Be sure to support users through this transition.

If you plan to retire your service

At some point, your service may no longer be needed. For example, government policy may make your service obsolete, or a different service may better meet the same user needs.

Reach out to your DSVA Contact as soon as possible.
You’ll need to work together to create a plan to:

  • Remove your service from the Veteran-facing Services Platform IA and navigation
  • Remove any links between your service and other Veteran-facing Services
  • Inform users well in advance of the planned service retirement

Informing users

Work with your DSVA Contact to develop a plan to inform users, including what happens to their data and how they can meet the needs your service previously met for them.

Make sure users know:

  • What is being changed and why
  • How this impacts them and their ability to have their needs met
  • What will happen to their data or outstanding requests made through your service


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