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Digital Delivery Guide

Service Design Guide icon
The Digital Delivery Guide helps VA teams meet the Digital Standards by engaging with users and using best practices for agile delivery.

Veteran-centered Digital Delivery

The Veteran-facing Services Platform is based on a Veteran-centered delivery process to create modern, user-friendly services for Veterans.

Our primary goal is to understand Veterans who use our services in order to create solutions that work for them. This helps teams make decisions about digital services based on observation and analysis of Veteran needs (vs. relying on their assumptions).

Throughout the Digital Delivery lifecycle, teams engage with Veterans by:

  • Conducting user research to learn about Veterans and their needs
  • Testing possible solutions (prototypes) with Veterans
  • Continuously improving the service after it launches so that it continues to serve Veteran needs

Using the Digital Delivery Guide

  1. Make sure your team includes the skillsets you’ll need throughout the Digital Delivery lifecycle.

  2. Complete the onboarding steps to get your team set up with the tools they need to work on the Veteran-facing Services Platform.

  3. Work through the Digital Delivery phases
    • Research + Discovery — do user research to understand your users’ needs
    • Prototype — test possible solutions (prototypes) with your users
    • Build + Test — build a Minimum Viable Product (MVP) and test it with your users
    • Learn + Improve — continue to improve your service based on ongoing user research and testing
  4. Review guidance, tips, and examples of specific activities you can use throughout the Digital Delivery lifecycle:
Onboard Team >